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The key to Rule #3, to being successful in litigation, or prevent litigation altogether is to make good decisions, to carry them out properly, and then to write a damn good report. Failure at any one of these three steps can really hurt you.

Making good decisions

Good decision-making is also a product of training, experience, and good policy. As much as officers need to be taught how to drive in an emergency, how to shoot, how to preserve evidence, and a thousand other things, they also have to be taught how to think, how to prioritize what they see, and how to make decisions. This will all be refined and expanded with experience.

Good policy is critical as well. One private company that regularly deals with violent mentally ill people has decided that they can’t be sued for hugging. The company has made it policy that the only self-defense technique allowed is to hug the attacker until he or she calms down. The environment is not designed for security and the clients have access to a number of things that can be altered to become weapons. Hugging someone trying to stab you is one of the less effective options. A bad policy, and this is a very bad policy, can put the employee in the position of following the rules or dying.

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