Читать книгу Fostering Innovation. How to Build an Amazing IT Team онлайн

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The final step in our rapid prototyping was to build a beta version of the final product: more real than paper and HTML, but still not a full-fledged application. The beta product was released to a limited group of users, monitored, and updated as necessary.

Rapid prototyping ensures the product meets the needs of the customer even if the customer isn't exactly sure what they want in the early stages of the project. In the next chapter, we'll examine how to use these principles to evaluate your IT Department.

1 7. Brent is a character in The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win by Gene Kim, Kevin Behr, and George Spafford (IT Revolution Press, 2013), https://www.goodreads.com/book/show/17255186-the-phoenix-project.

How is your IT Department doing?

I recommend performing an annual IT satisfaction survey of your internal customers (employees and other stakeholders in your organization). When you're a new CIO, perform the first survey immediately, then do a quick follow-up survey after six months. After establishing a baseline, survey once per year as part of your annual review process. Add customer satisfaction as one of every IT leader's objectives—not just the support teams. It's easy to get out of touch in IT; ensuring your team is aligned to their customers will help. Keep the survey short to get a better response. Make it anonymous, and ask open-ended questions to get the best possible feedback.