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AI brings great advantages to the industry related to the reduction of errors, because after being trained, intelligent algorithms are able to perform very well tasks that are susceptible to errors in processes executed by humans. The reduction of costs since e-commerce stores or banks use robots (chatbot) for customer service, this allows employees to be allocated in more strategic areas, which can increase profit. So, with fewer errors and employees focused on more important processes, the company will have more time to think about the business and leave other tasks to AI.

Thus, AI through an automated process uses large volumes of data to make decisions, dispensing with human intervention and increasing productivity in different activities.

1.5 Trends

Adaptive Intelligence is about helping to generate better business decisions by integrating the computational power of internal and external data in real time with the computing infrastructure and highly scalable decision science. In this type of systems, relating the adaptive learning, the characteristics are monitored so that there is an adjustment in order to improve the process. The efficiency of these systems depends on methodologies adopted to collect and diagnose information related to needs and characteristics, in relation to how this information is processed to develop an adaptive context. These applications essentially make businesses smarter, allowing them to provide customers with better products, recommendations, and digital services, all of which generating better business results [55].

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