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• Keep your ego in check. This is a job, not an identity. Criminals will try to bait you, or try to make you angry. If you lose control, they can manipulate the situation. It is your job to manipulate the situation. You have to do everything in your power to stay above the game, so that you can see and think clearly.

• Never take it (almost anything) personally. You are going to be interacting with people on their worst days. They will be angry, frightened, and indignant. It’s not about you. If someone needs to get his sense of masculinity back by calling you names, stay cool. It’s better than if he gets it back by beating his wife or children, which might be his normal method.

• Don’t get too excited to watch your back. This is a hard one to teach and a hard one to do. When the adrenaline hits, you will get tunnel vision and physically be unable to see things in your peripheral vision. Another factor is that attention is naturally drawn to the point of action or the greatest perceived threat. You will want to look at what is going on. Sometimes it will be your job to make sure no one comes up from behind. Even if it isn’t, make a conscious decision to look around and see if the situation has changed.

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