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At the Columbine School shooting, the first responding officers started to go in and were called back by cooler-headed administrators. They were told to do what policy said: Set up a perimeter and wait for the SWAT team. More children died while they waited.

There was a huge outcry from citizens, the media, politicians, and even the officers themselves. Doctrine was changed, and, almost nationwide, the current standard for an active shooter scenario is to go in, immediately, with the first four officers on the scene. (This is changing too, and some agencies are experimenting with going in with the first officer or first pair on the scene.)

Everyone involved felt like they were doing the right thing: The first officers followed their instincts—very little hits you harder at a gut level than someone killing kids. The administrators who called them back were doing what they had trained, and what they had been taught was the best solution. The citizens and politicians and media were rightly outraged, and demanded change, and they got it.

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