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List of Tables

1 Chapter 3ssss1ssss1

2 Chapter 18Table 18.1 Updating Your Thinking Paradigms

3 Chapter 21Table 21.1: Networking and Social Media

4 Chapter 30Table 30.1: Responses to Line Jumpers

List of Illustrations

1 Chapter 5ssss1

2 Chapter 6ssss1

3 Chapter 7ssss1ssss1

4 Chapter 8ssss1

5 Chapter 9ssss1

6 Chapter 10ssss1

7 Chapter 11ssss1

8 Chapter 13Figure 13.1 Sample IT Organizational Design

9 Chapter 14Figure 14.1 Problem Resolution Path Org Chart

10 Chapter 15Figure 15.1 Speed and Quality Rating Matrix

11 Chapter 23Figure 23.1: IT Strategy Alignment

12 Chapter 24Figure 24.1: Sample ITIL Incident Reporting Process

13 Chapter 28Figure 28.1: Project Prioritization Evaluation Matrix

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