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This will come up more in section three, but let’s get this straight here: These experts are largely speaking from the safety of their desks. Counseling tens of thousands of patients in a clinical setting starts with someone who was stable enough to get to the clinical setting. Calming people who are emotionally distraught and might cry or threaten is not the same as talking someone down from a frothing, enraged, psychotic break.*

Patients listen. Universally, they want something the clinical expert can give: comfort, solace, or (in the criminal world) a slip of paper or report that will absolve the patient from bad acts or another slip of paper for drugs. The experts are experts in dealing with people who are at least stable enough to listen. Take away that condition and much of their expertise becomes irrelevant.

Training is good. Insight is good. As the officer develops more experience, he can do more with knowledge. But whatever is learned and no matter from whom, training will always be a tool, not an answer.

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