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As the COO, I consider every problem in our business to be my problem. When you accept that everything is your problem, you save a lot of time and energy not being defensive and pointing fingers. Can you develop this mindset without being a COO? A leader who focuses on fixing problems is a valuable asset to their organization.

We are in a changing field in changing times. A career in technology is a lifelong commitment to learning. Having the mindset and willingness to learn and adapt is vital to building and running a world-class IT Department. In the next chapter, we'll look at what sets an IT Department head and shoulders above the rest.

Note

1 1. Robert Austin (Harvard Business Review Press, 2016), The Adventures of an IT Leader, Updated ed.

2 An Amazing IT Department? What's That?

Stacey Renfro, the award-winning CEO of mDesign Home Décor, understands the importance of a strong IT Department to any business's success—especially a digital-first company. Here is Stacey's advice to CIOs:

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