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If you work in an Amazing IT Department, your work is aligned with the company's goals. You know you are making a difference. You also understand what you need to do to be successful. You have a clearly defined career path based on your personal goals. The work is rewarding because people are supportive and collaborative, and everyone on the team is pulling their weight. You can't imagine working anywhere else, and when the phone rings, you tell the recruiter you have no interest in exploring other opportunities.

Attributes of an Amazing IT Department

 Helps the company accomplish its goals

 Drives and inspires innovation

 Is an enabler, not a blocker

 Delivers cost-effective results

 Provides career growth opportunities for the team

 Is a fun and rewarding place to work

For the most part, these qualities are all attainable, although some require more awareness and commitment than others. In the next chapter, we'll examine some of the common problems that make it more difficult to build and sustain such a team.

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