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There is a ribbon-cutting for the parking garage, and the employees are thrilled. No training is required since they all know how to park.
The new HR software is having a few problems. It's slow, and some users can't log in. Nobody knows how to use the software. As part of the project, HR implemented new policies for vacation and paid time off (PTO). These new policies frustrate the users, who blame the problems on the new system. The parking garage has a clear and immediate benefit. It will last for years. No doubt everyone thinks, “What a brilliant investment; we should build more of these.” The new HR software generates negativity, and the CEO struggles to understand what she got for her investment.
Is a parking garage more valuable to a company than advanced software to manage people? Of course not. What went wrong? In this example, the HR project was on time and within budget, but it was still considered a failure to some.
The Downward Spiral of Micromanagement
When things go wrong in IT, leaders tighten the screws and micromanage. ssss1 provides a list of IT problems and the corresponding unfortunate responses that often follow.