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If you're a sitting CIO who needs to reset expectations, be embarrassingly overt. Create a new program, give it a name, give it a logo, document it in a strategy, and take it on a roadshow. It is possible to get a second chance in the same job.

To establish a winning leadership approach, you need to become customer-obsessed. Reframe the focus on your stakeholders. How does this help my external customers? How does this help my business partners? How does this help my employees?

When considering your relationships with your boss, your board, and your peers, adjust your communication style to them. Instead of lamenting that they won't take the time to learn your terminology, make it your job to speak in theirs. It's not about meeting them halfway; it's meeting them where they are.

As for your team, you need to trust them. Tech people are smart. Treat them that way. Take the time to share the why. Teach them about the business. Make sure they understand the mission, the goals, the long-range plans, and the current results. Go over the numbers with your entire team. Discuss sales results and budget variances. Are these considered a secret in your company? Is SOX used as an excuse to not share this information? If so, then explain that it's a secret. Go over the policy. Explain the risks of insider trading and freeze windows. Explain the corporate policy regarding confidentiality. Remember, you're the leader, and your example will be followed.

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