Читать книгу Fostering Innovation. How to Build an Amazing IT Team онлайн
30 страница из 44
Note
1 5. A. H. Maslow, Motivation and Personality (Harper & Brothers publisher, 1954), 411 pages, ISBN 978-0-06-041987-5.
6 Keep the Lights On (KTLO)
At Pier 1 Imports, we got so good at the foundation level of the Laudato Hierarchy of IT Needs, KTLO, as shown in ssss1, that I had to fight with my HR business partner to keep it as a metric. Because we consistently maintained 99.9% uptime, he argued that KTLO was solved, and we shouldn't be rewarded for it. I've had a CFO tell me that KTLO is table stakes, and it really “doesn't count” toward CIO effectiveness. CIOs have told me they leave this to their VP of Infrastructure so they can go off and be strategic.
ssss1 Laudato Hierarchy of IT Needs
© 2017 Andrew Laudato All Rights Reserved Hierarchy of IT Needs
Wrong, wrong, wrong!
The moment you get good at KTLO is when you need to double down on it. Complacency is the number-one enemy of reliability. You can only go without air for five minutes, water for three days, and food for maybe a month. If you run out of water, your needs become more desperate, and falling in love goes out the window. If your customer relationship management (CRM) system gets hacked, I promise it's going to occupy your life around the clock until it's resolved. When your engineers are up all night fighting bugs, they're not much use during working hours.